Terms & Conditions

–Agreement–

The Hirer, by placing an order via email or telephone, agrees that they accept the conditions of the hiring agreement.

The Business will retain a booking form/hire agreement for the hire of the goods, which the Hirer, or agent of the Hirer, will be supplied a copy of upon request.

If the agreement is not signed by the Hirer this does NOT forfeit the agreement.

–Hiring Charges–

Unless prior arrangements are made hiring charges are for a 24-hour period. The hiring charges are for the agreed period as per the Agreement.

If the equipment is unavailable for pick up or return, the Business reserves the right to charge the Hirer for extra time as per the 24-hour rate.

–Postponement–

If the Hirer chooses to postpone the hire of the equipment, cancellation charges will apply. See below.

–Cancellation–

If the Hirer cancels the Agreement, the Business reserves the right to charge the following. No charge if canceled over 14 days before the event date; 50% of the invoice amount if canceled between 2 to 14 days of the event date, and 100% of the invoice amount if less than 48 hours of event delivery.

The Delivery date is usually the day of the function / booked date unless otherwise specified.

–Payment–

 A $100 refundable deposit is required to secure your booking. Once the equipment has been collected undamaged and fully tested (normally within 48 hours) the deposit will be refundable. In the unlikely event that any items are damaged, replacement costs will be deducted.

–Delivery and Pickup–

Delivery charges are quoted upon request and are an extra charge on top of the hiring fee. Quoted charges are for the delivery suburb. Times can be discussed on request.

*Delivery fee will apply for areas outside 20 miles radius

An extra delivery charge may apply if the Business needs to reschedule the delivery or return to the premises once delivery has taken place. Payment options include Electronic transfer.

–Receipt of Delivery–

The Hirer is responsible for being present to accept the delivery of the equipment. The Hirer is responsible for any loss or damage incurred if he/she arranges equipment to be delivered without being present or without an authorized agent present. The Hirer is responsible for losses or damage resulting from equipment being delivered to unattended premises or locations as requested by the Hirer.

–Positioning/Setting up of Equipment–

If the Hirer has booked a setup of the equipment, the Hirer is responsible for indicating clearly the location of the assembly of the equipment. The Business will take every care, but shall not be liable for any damage to the site, site access, furniture, or personal belongings.

–Use of Equipment–

The Hirer is responsible for checking the quantity of hired items against the invoice/agreement upon delivery and should contact the Business immediately to advise of any discrepancy or damage discovered.

Advice after the function will not be considered as advice and the Hirer will be liable for any loss or damage to the Equipment. Damage to Hire equipment during use is the responsibility of the Hirer and the Hirer agrees that repair or replacement charges for damaged equipment will be actioned after the hire date. If, at any time during the hire period, the Hirer considers the equipment to be faulty, it is the Hirer’s responsibility to contact the Business by telephone to report the problem. The Business reserves the right to repair or replace the faulty equipment as soon as practicable during the hire period to the reasonable satisfaction of the Hirer.

The Hirer should not attempt to repair the Equipment without the prior consent of the Business. Call-out charges, relative to the time of day, will be due and payable if the equipment is found not to be faulty as claimed by the Hirer.

The business will not be liable for any loss, damage, or expenditure incurred by the Hirer due to faulty Equipment for any reason whatsoever. At the end of the hire period, the Hirer must stack, clean, and pack all equipment as it was when it was delivered.

–Cleaning–

A cleaning charge will be applied to all equipment returned in bad condition - $25 per piece of equipment. This will apply to all hired equipment. The linen does not need to be washed. However, if linens are returned stained or excessively dirty a cleaning fee will apply.

–Insurance–

Insurance is the Hirer’s responsibility during the hire period. The Hirer is responsible for the security of the equipment at all times during the Hire period. Any lost, broken, damaged, or destroyed equipment will be charged to the Hirer at full replacement value.

–Liability to Third Parties–

The Business will not be liable for any claim for personal injury, death, loss, or damage to the property however caused unless it is proved that such injury was caused by faulty material, workmanship, or negligence on the part of the Business. The Business’s decision is final in all matters relating to these Terms & Conditions of Hire.